Returns
We accept returns on eligible items within [14 / 30] days of the delivery date.
To qualify for a return:
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The item must be unused, unworn, unwashed, and in its original packaging (including tags and labels).
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Proof of purchase (such as your order number or receipt) is required.
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Items must be returned in the same condition they were received.
Non-Returnable Items
Certain items cannot be returned, including:
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Sale or clearance items
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Intimate wear (e.g., lingerie, swimwear)
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Accessories (earrings, hair products, etc.) for hygiene reasons
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Gift cards
If you’re unsure whether your item qualifies, please contact us before sending it back.
Return Process
To start a return:
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Contact our customer service team at [support@shefashionstore.com] with your order number and reason for return.
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Our team will review your request and provide return instructions and the return address.
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Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
Note: Customers are responsible for return shipping costs unless the return is due to a product defect or incorrect item received.
Refunds
If your return is approved, your refund will be processed to your original payment method within 5–10 business days after inspection.
Please note that:
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Shipping fees are non-refundable.
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If you used a discount code or promotion, your refund will reflect the discounted price paid.
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Depending on your bank or card issuer, the refund may take additional time to appear in your account.
Exchanges
We currently offer exchanges for the same item in a different size or color (if available).
To initiate an exchange, please contact us at [support@shefashionstore.com] within [14 / 30] days of receiving your order.
If the requested item is unavailable, we’ll issue a refund instead.
Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item:
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Contact us immediately at [support@shefashionstore.com] within 7 days of delivery.
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Include your order number and clear photos of the item and packaging.
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We’ll send a replacement or process a full refund (including shipping costs) once the issue is verified.
Late or Missing Refunds
If you haven’t received your refund after the expected time:
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Check your bank account again
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Contact your credit card company or bank, as it may take time for the refund to post
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If you’ve done all of this and still have not received your refund, please email us at [support@shefashionstore.com]
Contact Us
If you have any questions about our Refund and Return Policy, please contact:
SheFashion Store
Email: [support@shefashionstore.com]
Website: [www.shefashionstore.com]
Address: [Insert Business Address]